Refund & Return Policy
Last updated 2026-08-13.
Sixty days from your purchase date — not your delivery date. Email support with “Refund Request” in the subject line, return every bottle with the packing slip at your own postage cost, and allow 5–10 business days after receipt for processing. No restocking fee is stated in the policy.
The five steps, in order
- Confirm you are inside the window. Sixty days are counted from the purchase date shown on your order confirmation email. Delivery delays do not extend it. Diarise day 50 so the decision does not creep past the deadline.
- Email before you ship. Write to contact@customercs.com with Refund Request in the subject line. Include your order number and the name on the order, and keep a copy — the timestamp is your evidence that you acted in time.
- Return every bottle. All bottles from the order must go back — opened, unopened, empty or full makes no difference. Include the packing slip. Ship to PO Box 12730, Ogden, UT 84412; confirm the current address in your reply from support rather than assuming.
- Pay your own return postage. Return shipping is the buyer's responsibility and is not reimbursed. On a six-bottle return this is a genuine cost worth pricing in before you order the larger package. Use a tracked service.
- Allow 5–10 business days. Processing begins once the parcel is received, not once it is posted. Keep your tracking number.
What the guarantee badge does and does not mean
Guarantee artwork on sales and checkout pages typically uses friendly language such as “100% satisfaction” or “no questions asked.” That is marketing shorthand signalling an intent to keep refunds low-friction. It is not the policy text, and it does not describe the five concrete steps above. Both can be true at once — the badge is simply incomplete, and reading only the badge is how buyers get caught out on day 58.
Subscription orders
The BuyGoods checkout includes an opt-in Subscribe & Save tickbox, unchecked by default. If selected, your card is billed monthly at your package price until cancelled. Cancellation is handled by telephone on (866) 838-5063; no online self-cancel process is described. Refunding an order and cancelling a subscription are two separate requests — handling one does not handle the other. If you want both, say both explicitly and get both confirmed.
Where this policy comes from
The steps above are our plain-English summary of the return policy published by the product's seller and the terms shown at BuyGoods checkout, reviewed on 2026-08-13. This site does not process orders, payments or refunds. In any conflict, the seller's own published policy at the time of your purchase governs. Confirm current terms at checkout before ordering.